Gail Goodman is known as The PhoneTeacher. Gail has developed the best structured analysis of the appointment setting phone call so that all direct sales people can master this critical skill. Being a great sales person is irrelevant if you're not sitting with prospects, and Gail's training materials, on-site seminars, videos and newsletters zero in on the most effective way to understand this critical part of the sales cycle. For almost thirty years, Gail has continually updated her seminar and training materials to keep pace with the changes in our culture. Despite the exponential increase in emailing and texting, the ability to communicate effectively by phone remains an important part of American commerce. Gail addresses the new digital-personal-vocal mix which all sales teams must learn to manage in our ever-changing society.